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Your Account

Do I need to create an account to place and order?
You do not need to create an account to place an order although we recommend you do so that you're the first to hear about Fine Young Things news, offers and promotions.
How do I create an account?
Creating an account is easy and free. To create an account please click on the link below and complete the necessary fields.
Register Here
What if I've forgotten my password?
With so many passwords to remember these days it's easy to forget. Click on the link below to reset
Password Reset

Your Orders

Do I receive confirmation of my order?
Yes, soon after your order has been placed you'll receive an email confirming that we have received your order and it is being processed.
How can I track my order?
We'll keep you informed of your orders progress from placement to dispatch. However, should you have any concerns please do not hesitate to contact us at orders@fineyoungthings.com
Are items left in my shopping basket reserved?
Unfortunately we cannot reserve items held in your shopping basket. Items are only guaranteed once payment has been received.
What is a "Wish List?"
By registering with Fine Young Things you have the benefit of using the wish list facility. This enables you to save items you like to your account, then when you're ready to purchase you can log in and provided the items are still in stock proceed straight to purchase.
Can I change or amend my order after it has been placed?
We aim to process all our orders within 24hrs of receipt of payment. Once payment has been received orders cannot be amended. If you have placed an order for an item you no longer want please refer to the next question for details of how to return.
How do I return an item?
To return an item please follow the guidelines per the link below:
Returns Policy
All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred within 28 days. The original shipping charges will not be refunded. 
If you have any queries, or wish to discuss the returns or refund procedure in further detail, please do not hesitate to contact us at enquiries@fineyoungthings.com
Can I exchange an item?
Unfortunately we're unable to offer an exchange service.
In order to avoid disappointment we advise you to place a new order for any items you wish to exchange and request a refund for your return item/s, as the item/s you want may sell out in the time it takes us to receive and process your return.
Will I receive a full refund for a returned item?
Yes. We understand that things don't always fit or look quite right, especially where children are involved and so we will happily refund items returned to us within 14 days of purchase.
Refunds will be credited to the account originally used to purchase the items less any taxes or import duties incurred within 28 days. The original shipping charges will not be refunded.
What are the delivery timescales?
Items will be sent 1st class with an estimated delivery of between 3 - 5 working days.
Should you require an items urgently please do not hesitate to contact us orders@fineyoungthings.com and we will do our best to get your order dispatched as soon as possible.
What is the difference between my billing address and delivery address?
The billing address is the address to which you would like to be invoiced. The delivery address is the address at which you would like to receive your order.
Is my order inclusive of VAT?
VAT (Value Added Tax) is a tax of 20% paid on most goods and services in the EU (including U.K).
For deliveries within the EU
It does not apply to children's clothing, children's shoes or children's books.

Where VAT does apply it is included in the price of the goods and is not added at checkout.
For deliveries outside the EU
Orders dispatched to customers outside the EU are done so exclusive of VAT. Where VAT is applied it is removed from all Non-EU orders.

Payment

What payment methods are accepted by Fine Young Things?
Fine Young Things accepts all major credit and debit cards including; Mastercard, Visa, Visa Electron, V Pay, Maestro, Discover, Diners Club International & JCB Cards.
What does it mean if my card is declined?
If your Credit Card has been declined it can be for a number of reasons:
  • A number has been inputted incorrectly.
  • You have written the date or security code (CVV) wrong.
  • The name and address does not match the address the Bank has on file for you.
  • Your Bank have refused it for security reasons.
  • There are not enough funds to cover the payment.
If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.
What is the CVV and how do I find it?
Fine Young Things accepts all major credit and debit cards including; Mastercard, Visa, Visa Electron, V Pay, Maestro, Discover, Diners Club International & JCB Cards. CVV is an anti-fraud security feature to help verify that you are in possession of your credit card.
For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.

For American Express, the four-digit CVV number is printed on the front of the card above the card account number.
Which currencies are accepted by Fine Young Things?
Fine Young Things currently only accepts payment in Great British Pounds (GBP).

You can however browse in the following currencies and payment will be converted at checkout;

Argentina Pesos (ARS), Australian Dollar (AUD), Barhain Dinars (BHD), Brazil Reais BRL British Pound (GBP), Brunei Dollars (BND), Costa Rica Colones (CRC), Danish Krona (DKK), Euro (EUR), Hong Kong Dollar (HKD), Hungary Forint (HUF), Iceland Kronur (ISK), India Rupees (INR), Japanese Yen (JPY), Kuwait Dinars (KWD), Mexico Pesos (MXN), New Zealand Dollar (NZD), Norway Kroner (NOK), Oman Rial (OMR), Qatar Qar (QAR), Russia Rubles (RUB), Saudi Arabia Sar (SAR), Singapore Dollars (SGD), South Africa Rand (ZAR), South Korea Won (KRW), Swedish Kronor (SEK), Swiss Francs ( CHF), UAE Dirhams (AED), U.S. Dollar (USD)

Products

How do I know if a product is in stock?
All items are "in stock" unless the words "out of stock" are shown on the product page.

If for some unknown reason an item you have purchased becomes unavailable we will inform you as soon as possible and provide you with a full refund.
What if an item is out of stock?
Fine Young Things does not re-stock seasonal items and eventually items will become out of stock. In this instance we invite you take a look through our personalized Lookbook to view alternative in stock items, view lookbook
What product information is available?
We aim to provide as much product information as possible for each individual item. This includes details of composition and cleaning guidelines.

If however you require further information regarding a specific product please do not hesitate to contact us at enquiries@fineyoungthings.com
Can I get a refund for an item which has now been reduced?
If it very difficult for us to monitor if and when one of our products is reduced. As a result we are unable to refund the difference if an item has gone down in price since the time of purchase.
What is OEKO-Tex Standard 100?
The Oeko-Tex Standard 100 was developed in 1992 and is a universally recognized testing and certification system which reliably informs the consumer that textile products bearing this label are free from concentrations of harmful substances which could pose a risk to his health without having to compromise on functionality, care, properties or style.

Responsibility for the Oeko-Tex Standard 100 is shared between the 17 test institutes which make up the International Oeko-Tex Association, which has branch offices in more than 40 countries worldwide. The criteria catalogue which forms the basis for the tests for harmful substances is based on the latest scientific findings and is continually updated, ensuring that the requirements for the human ecological safety of the textiles tested are more far-reaching every year.

The test criteria and the related test methods are standardized on an international level and are widely included as guidance in terms and conditions of purchase and delivery right through to the retail sector. With a total of over 51,000 certificates issued for millions of different individual products, and over 6,500 companies involved world-wide, the Oeko-Tex Standard 100 has become the best known and most successful label for textiles tested for harmful substances.

The Oeko-Tex label is not only a recognised benchmark for the consumer, it also serves as an additional quality assurance tool for the manufacturer. The concept has become established as a safety standard throughout the textile manufacturing chain and enables checks to be made for any harmful substances at each stage in the production process. The test samples are tested by the independent Oeko-Tex institutes for their pH-value, formaldehyde content, the presence of pesticides, extract-able heavy metals, chlorinated organic carriers and preservatives such as pentachlorophenol and tetrachlorophenol

The tests also include checks for any MAC amines in azo dyestuffs and allergy-inducing dyestuffs. The use of flame-retardant and biocide finishes is prohibited in the clothing sector. The certificates issued are distributed or allocated in line with the international guidelines and specifications of the Oeko-Tex Test Association.