All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred within 28 days. The original shipping charges will not be refunded. â€¨If you have any queries, or wish to discuss the returns or refund procedure in further detail, please do not hesitate to contact us at firstname.lastname@example.org
In order to avoid disappointment we advise you to place a new order for any items you wish to exchange and request a refund for your return item/s, as the item/s you want may sell out in the time it takes us to receive and process your return.
Refunds will be credited to the account originally used to purchase the items less any taxes or import duties incurred within 28 days. The original shipping charges will not be refunded.
Should you require an items urgently please do not hesitate to contact us email@example.com and we will do our best to get your order dispatched as soon as possible.
For deliveries within the EU
It does not apply to children's clothing, children's shoes or children's books.
Where VAT does apply it is included in the price of the goods and is not added at checkout.
For deliveries outside the EU
Orders dispatched to customers outside the EU are done so exclusive of VAT. Where VAT is applied it is removed from all Non-EU orders.
- A number has been inputted incorrectly.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the Bank has on file for you.
- Your Bank have refused it for security reasons.
- There are not enough funds to cover the payment.
For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.
For American Express, the four-digit CVV number is printed on the front of the card above the card account number.
You can however browse in the following currencies and payment will be converted at checkout;
Argentina Pesos (ARS), Australian Dollar (AUD), Barhain Dinars (BHD), Brazil Reais BRL British Pound (GBP), Brunei Dollars (BND), Costa Rica Colones (CRC), Danish Krona (DKK), Euro (EUR), Hong Kong Dollar (HKD), Hungary Forint (HUF), Iceland Kronur (ISK), India Rupees (INR), Japanese Yen (JPY), Kuwait Dinars (KWD), Mexico Pesos (MXN), New Zealand Dollar (NZD), Norway Kroner (NOK), Oman Rial (OMR), Qatar Qar (QAR), Russia Rubles (RUB), Saudi Arabia Sar (SAR), Singapore Dollars (SGD), South Africa Rand (ZAR), South Korea Won (KRW), Swedish Kronor (SEK), Swiss Francs ( CHF), UAE Dirhams (AED), U.S. Dollar (USD)
If for some unknown reason an item you have purchased becomes unavailable we will inform you as soon as possible and provide you with a full refund.
If however you require further information regarding a specific product please do not hesitate to contact us at firstname.lastname@example.org
Responsibility for the Oeko-Tex Standard 100 is shared between the 17 test institutes which make up the International Oeko-Tex Association, which has branch offices in more than 40 countries worldwide. The criteria catalogue which forms the basis for the tests for harmful substances is based on the latest scientific findings and is continually updated, ensuring that the requirements for the human ecological safety of the textiles tested are more far-reaching every year.
The test criteria and the related test methods are standardized on an international level and are widely included as guidance in terms and conditions of purchase and delivery right through to the retail sector. With a total of over 51,000 certificates issued for millions of different individual products, and over 6,500 companies involved world-wide, the Oeko-Tex Standard 100 has become the best known and most successful label for textiles tested for harmful substances.
The Oeko-Tex label is not only a recognised benchmark for the consumer, it also serves as an additional quality assurance tool for the manufacturer. The concept has become established as a safety standard throughout the textile manufacturing chain and enables checks to be made for any harmful substances at each stage in the production process. The test samples are tested by the independent Oeko-Tex institutes for their pH-value, formaldehyde content, the presence of pesticides, extract-able heavy metals, chlorinated organic carriers and preservatives such as pentachlorophenol and tetrachlorophenol
The tests also include checks for any MAC amines in azo dyestuffs and allergy-inducing dyestuffs. The use of flame-retardant and biocide finishes is prohibited in the clothing sector. The certificates issued are distributed or allocated in line with the international guidelines and specifications of the Oeko-Tex Test Association.